Refund & Cancellation Policy

At Nexa World Travel, we understand that travel plans may change. Our policy is as follows:

Cancellation by Customer

• Cancellation requests must be made via phone or WhatsApp.

• Cancellation charges may apply depending on the timing and service booked.

Refund Eligibility

• 45+ days before travel: Up to 80% refund (after deductions)

• 30 days before travel: Up to 50% refund

• Less than 15 days: No refund

Non-Refundable Services

• Certain bookings such as hotel reservations, transport, or special packages may be non-refundable as per provider terms.

Cancellation by Company

• If Nexa World Travel cancels a booking due to unavoidable circumstances, a full or partial refund will be provided.

Refund Processing

• Refunds will be processed within 7–10 working days.

• Refunds will be issued via the original payment method where possible.

No-Show Policy

• No refund will be provided for no-shows or unused services.

Force Majeure

• No refunds for cancellations due to natural disasters, government restrictions, pandemics, or unforeseen events beyond control.